Refund & Return Policy

Thank you for shopping with amzpony.shop! 💙 We strive to ensure your satisfaction with every purchase. If you’re not entirely happy with your order, don’t worry — we’re here to help.

📅 30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.

To qualify, items must be:
✅ Unused
✅ In the same condition you received them
✅ In the original packaging

📨 How to Initiate a Return

1. Contact us at contact@amzpony.shop with your:

2. Order number

3. Item(s) you want to return

4. Reason for the return

5. Our customer service team will provide you with a Return Authorization and guide you through the process.

🚚 Return Shipping

Customers are responsible for return shipping costs unless:

The product is defective, or

The return is due to our mistake

We recommend using a trackable shipping service to ensure safe delivery. 📦

💳 Refund Processing

Once we receive and inspect your return, we’ll notify you by email about approval or rejection.

If approved, your refund will be processed and credited to your original payment method within a few business days (processing times depend on your payment provider).

🔁 Exchanges

To exchange an item, please follow the return process first.

Then, simply place a new order for the item you’d like. Exchanges are processed separately from returns.

🛠️ Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at contact@amzpony.shop.

We’ll provide instructions for a replacement or refund.

📩 Contact Information

If you have any questions about our Return & Refund Policy, reach out to us anytime at:
📧 contact@amzpony.shop

Our support team is always here to help. 🤝

📝 Policy Updates

amzpony.shop reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately once posted on our website.

✨ Thank you for choosing amzpony.shop. We appreciate your trust in our products and are committed to providing you with excellent customer service! 🙌